Shadab Ali

About Shadab Ali

Experienced Food and Beverage Specialist with a demonstrated history of working in the…

Experience

1. Assistant Manager - Outlets (Restaurants and in Room Dinning)

   Mercure Lucknow Gomti Nagar

   Apr 2025 — Present · Lucknow, IN

   Operational Support• Assist the Outlet Manager in day-to-day operations to ensure smooth service.• Supervise staff during shifts, making sure standards are followed.• Monitor inventory levels and help with stock ordering and control.• Ensure all equipment and facilities are functioning properly. Staff Management• Help train, mentor, and guide new and existing staff.• Assist in scheduling shifts and managing time-off requests.• Monitor staff performance and provide feedback to the Outlet Manager.• Step in to resolve team conflicts or customer complaints when needed. Customer Service• Ensure high levels of customer satisfaction through excellent service.• Address customer concerns or complaints promptly and professionally.• Support the implementation of promotions or special events. Financial & Reporting Duties• Assist with daily sales reporting and cash handling.• Help in achieving revenue targets and controlling costs (e.g. labor, waste, supplies).• Support monthly inventory checks and audits. Compliance & Standards• Ensure adherence to health, safety, and hygiene standards.• Make sure company policies and standard operating procedures are followed.• Stay up to date with licensing laws, food safety, and labor laws (depending on the industry).Optional Additions Depending on Business Type:• Assist in marketing initiatives or social media promotions (especially in F&B or hospitality).• Coordinate with suppliers and vendors.• Help plan and execute outlet events or theme nights.

Education

• Singhania University

  Bsc in hotel management

  2018 — 2021

• Central Board of Secondary Education

  Matriculation

  2014 — 2016

• Central Board of Secondary Education

  Higher secondary education

  2016 — 2018