Shad Hillestad

Senior Data Center Technician @Microsoft

Atlanta, GA, US

Led deployment, configuration, and advanced troubleshooting of Azure infrastructure, including next‑generation NVIDIA GB200 server platforms supporting large‑scale AI and high‑performance computing workloads.Performed complex break/fix work, racking and stacking, structured cabling, and diagnostics while maintaining strict uptime, compliance, and physical security standards across Microsoft datacenters.Collaborated closely with engineering, networking, and cloud operations teams to resolve escalations, drive root‑cause analysis, and implement long‑term improvements that increased reliability and operational efficiency.Mentored and trained junior datacenter technicians, providing hands‑on technical guidance, refining SOPs, and building a high‑performance team culture focused on safety, accuracy, and professional growth.

Western Governors University

Bachelor of Science - BS, Bachelor of Science, Cybersecurity and Information Assurance

Brookings High School

High School Diploma