Shad Shaad Hassan

About Shad Shaad Hassan

Senior Support Engineer actively seeking opportunities to contribute extensive hands-on expertise in operating system deployment, patch management, Azure identity and system administration. Experienced in administering, configuring, and maintaining enterprise information systems with strong attention to detail and the ability to manage multiple priorities under pressure. Recognized for clear communication, effective stakeholder collaboration, and the ability to work both independently and within team environments.

Experience

1. Senior Technical Support Engineer

   Microsoft

   Mar 2021 — Present · Bengaluru, IN

   Results-driven Senior Support Engineer with extensive hands-on experience in Windows operating systems deployment and Patching through Intune and MECM, Azure Identity, enterprise infrastructure management, and system administration. Adept at supporting global environments and resolving complex, mission-critical issues for Fortune 500 enterprises.Core expertise includes Windows servicing, patching, Windows Update, OS deployment and upgrades, Group Policy management, KMS and Active Directory–based activation, subscription activation, BitLocker and WDAC, MBAM, Intune-based BitLocker management, Autopilot, power management, and Windows Server administration, Azure Identity, Authentication Flow, Known for strong analytical skills, meticulous attention to detail, and the ability to manage multiple priorities in high-pressure environments while collaborating effectively with diverse stakeholders.

Education

• Jamia Hamdard University

  M.tech, Computer Engineering

  2016 — 2018

• Kashmir university

  B.tec in CSE, computer engineering

  2011 — 2015