Shad Ahmad

Desktop Support Engineer @Flipkart

Unnao, IN

As a Desktop Support Engineer at Ekart India Pvt. Ltd, I played a vital role in ensuring seamless IT operations for the company\'s employees. My key responsibilities included:Providing timely and effective technical support for desktop-related issues, resolving hardware, software, and network connectivity problems for over 500 employees.Installing, configuring, and maintaining desktop computers, laptops, and peripherals, ensuring compliance with company IT policies and procedures.Collaborating with other IT teams to resolve complex technical issues, improving overall IT efficiency and employee productivity.Documenting and tracking support requests using IT service management tools, maintaining a high first-call resolution rate of 85%.Developing and maintaining technical documentation and knowledge base, sharing expertise with junior team members to enhance team capabilities.

Dr. Ram Manohar Lohia Avadh University

Bachelor of Commerce - BCom

Adarsh Inter College

High School (10th)

Jetking

Diploma in Hardware and Networking

Adarsh Inter College

Intermediate (10+2)