Shachi Tripathi
Customer Experience Leader, Customer Success Executive | CORe from Harvard Business School
- Role
- Director Customer Experience at Cisco
- Location
- Bengaluru, KA, IN
- LinkedIn followers
- 500 followers
About Shachi Tripathi
With over a decade at Cisco, I\'ve honed my expertise in driving customer success and managing IT infrastructure. Currently, as a Customer Success Executive, I\'m committed to aligning with Cisco\'s mission to transform technology into meaningful experiences. My role allows me to leverage diverse perspectives, ensuring our clients receive top-tier service and support across all four architectures – Collaboration, Enterprise Networking, Data Center, and Security.In my most recent role, I\'ve successfully improved key performance indicators such as NPS, Annual Recurring Revenue, On Time Renewal Rates, and Renewals. My focus has been on developing strategic account plans and orchestrating experiences that foster strong relationships with C-suite executives, which has been instrumental in driving customer satisfaction and business growth for Cisco in India\'s theatre.June 2025 a dream came true and honoured to serve as Trustee for NeimannPick India Charitable Trust
Experience
Director Customer Experience
Jan 2025 — Present · Bangalore Urban, IN
Lead the Enterprise Accounts for Customer Experience across the entire post sales journey, Project Delivery, Customer Success and Renewals
Education
Harvard Business School
CORe, Business/Managerial Economics, Financial Accounting and Business Strategy
Savitribai Phule Pune University
Bachelor of Science - BS, Electrical, Electronics and TeleCommunications
1994 — 1997
Symbiosis Institute of Computer Studies and Research
Masters in Computer Management, Computer/Information Technology Administration and Management
1997 — 1999
Skills
- Managed Services
- Cti
- Professional Services
- Vmware
- Contact Centers
- Solution Architecture
- Pre-Sales
- Telephony
- Vendor Management
- Ip
- Acd
- Service Delivery
- Consulting
- Unified Communications
- Sip
- Ivr
- Cloud Computing
- Crm
- Management
- Avaya Technologies
- Enterprise Software
- Voip
- Avaya
- Solution Selling
- Voice Over Ip (Voip)
- Telecommunications
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