Shabnam K.

Program Manager @WCG Services

BC, CA

Adapted to organizational needs by managing various programs and successfully overseeing multiple initiatives to achieve outstanding results.• Lead and inspire staff to achieve service excellence and continuous improvement through effective staff development planning and coaching.• Assess and develop in-house service policies and procedures to ensure alignment with organizational vision and goals.• Oversee the development of system strategies, tactical plans, and initiatives to improve overall service quality.• Execute employee performance programs and establish clear guidelines and key performance measures to drive staff achievement.• Create a planning framework to effectively align business strategies with quality assurance, establishing requirements for organizational success.• Collaborate with the Ministry, Centre, Regional, and Local Managers to ensure program success and accountability.• Analyze training needs and develop appropriate solutions, creating curriculum and teaching materials that incorporate audio, visual, and web-related content as needed.• Review Quality Assurance and Quarterly Data Quality Cycle for all WCG Westcoast - Catchment areas, assisting Employment Counsellors, Financial Clerks, and other staff in the correction of errors in ICM to ensure Outcome Integrity.• Provide subject matter expertise in program policy, procedures, databases, and financial models to ensure consistent and effective implementation of program goals.• Contribute to the development and translation of the Ministry of Social Development and Poverty Reduction\'s vision and strategic direction, overseeing the development of system-specific strategies, tactical plans, and initiatives.

Simon Fraser University

Certificate

Simon Fraser University

Certificate

Vancouver Film School

Diploma

Islamic Azad University Central Tehran Branch

Bachelor

Simon Fraser University

Master of Arts (M.A.)

Simon Fraser University

Certificate