Shabnam

About Shabnam

To pursue a challenging career and be part of a progressive organization in the field of information technology that gives scope to enhance my knowledge, skills and reach in this field with dedicationCurrently, I\'m a Senior Systems Associate at Infosys, where I excel in preparing and maintaining daily status reports, project tracking, and monitoring, ensuring timely updates to key stakeholders. My commitment to quality assurance and SLA compliance sets high standards for project deliveryMy ambition is to transition into the role of a Business Analyst, leveraging my skills and expertise to contribute to an organization\'s growth and success. My proficiency in data analysis and SQL positions me to make a meaningful impact in this role.I am excited about the opportunity to learn and advance in my career, confident that my passion for data and SQL will drive my success in the field of business analysis. Thank you for learning more about me, and I look forward to taking on new challenges and making valuable contributions to the world of business analysis.

Experience

1. Senior System Engineer

   Infosys

   Oct 2023 — Present · Bengaluru, IN

   Project - British Petroleum(BP)Work Project - I&E DE - ERP TechnologyResponsible for overseeing robot schedules, monitoring their performance in the operational setting, and swiftly recovering RPA solutions during outages. Conduct root cause analysis to prevent incident recurrence, communicate issues to customers, collaborate with the development team for BOT issue resolution, and contribute to enhancing platform monitoring and production processes while staying informed about automated business processes.

Education

• RVS College of Engineering and Technology

  Bachelor of Technology - BTech, Computer Science

  2017 — 2020