Shabi Abbas Sayed

About Shabi Abbas Sayed

I’m a Data & AI technology strategist and lifelong learner with 18+ years of experience designing and scaling AI solutions across cloud infrastructure, Generative AI, Conversational Agentic AI, Applied AI, CCaaS, and advanced analytics. I’ve worked with BFSI enterprises, ISVs, GSIs, and high‑growth startups to lead complete AI solution lifecycles — from discovery and value engineering to architecture, presales, and enterprise deployment. My focus is helping organizations modernize, unlock new revenue streams, and operationalize Generative and Conversational Agentic AI at scale. On the go‑to‑market side, I collaborate with sales, product, and partner teams to shape win themes, craft differentiated solution narratives, and deliver impactful PoCs and demos — directly influencing multi‑million‑dollar deals and expanding key accounts to over $4M in MRR through AI‑driven and agent‑based transformation programs.Backed by 7 AWS certifications and deep expertise across AWS AI/ML services, data platforms, and modern architectures, I engage C‑level stakeholders as a trusted advisor — aligning AI strategy with business outcomes, de‑risking adoption, and guiding teams from pilot to production‑grade, agent‑powered conversational AI systems.As an active member of the AI/ML community, I’ve presented at AWS re:Invent, led global workshops on Generative and Agentic AI, and mentored professionals building real‑world Conversational Agentic AI solutions for contact centers, analytics platforms, and enterprise digital experiences.Let’s connect if you’re looking for an AI solutions leader who can bridge strategy, presales, GTM, and partnerships to turn data, agents, and AI into measurable business outcomes.

Experience

1. Sr Technical Account Manager - Large Isv

   Amazon Web Services (AWS)

   Jul 2021 — Present · Mumbai, IN

   I empower large‑scale ISVs and SaaS providers (>$48 M ARR) to accelerate their cloud, data, and AI transformation journeys on AWS. I guide enterprises through cloud adoption, advanced architecture, and AI‑driven modernization—delivering scalable, high‑impact solutions that align with business outcomes.Key highlights- Led Data & AI initiatives through Agentic AI hackathons, immersion workshops, and proof‑of‑concepts, helping teams move from idea to production‑grade AI deployments with measurable results- Architected end‑to‑end Generative AI platforms using LLMs, RAG workflows, prompt engineering, and token optimization—enhancing pre‑sales engagements with differentiated technical demos and solution narratives- Optimized Generative AI costs by 50% for a leading stockbroking firm through prompt refinement, intelligent routing, and caching strategies.Designed a GenAI‑based virtual try‑on solution for an e‑commerce client using AWS Nova Canvas, delivering 20% greater accuracy and improved personalization- Built and integrated Conversational Agentic AI systems powered by Deepgram (speech recognition) and ElevenLabs (natural neural voice synthesis), enabling human‑like multimodal interactions with AWS Nova Sonic for low‑latency, high‑fidelity voice experiences- Championed Amazon Connect presales growth through global workshops, hackathons, and Conversational Agentic AI positioning—driving measurable GTM impact across contact‑center modernization initiatives- Partnered with C‑suite leaders to shape cloud and AI strategies, accelerate modernization, and mentor emerging AWS talent across regions- Through my work at AWS, I help enterprises unlock the full value of cloud, data, and AI—building a future where Generative and Agentic AI drive both innovation and scale.

Education

• Microsoft

  Microsoft Lync 2013 Certified, Unified Communications

• BCA

  Bachelor in Computer Application, IT Software

  2012 — 2017

• Acharya N.G.Ranga College of Education

  HSC, Commerce

  2003 — 2005