Mohammed Shabeer Mohammed Ahmed Ahmed

About Mohammed Shabeer Mohammed Ahmed Ahmed

I\'m a support professional with 7+ years of experience across Web Hosting, iPaaS, and Integration Platforms, with a strong passion for IT, problem-solving, and customer success. My career spans domains including Healthcare, Banking & Finance, Operations, and Logistics, with expertise in delivering enterprise-grade technical support, consulting, and integration solutions.Currently, I deliver technical support and consulting for MuleSoft’s Anypoint Platform and Salesforce integration portfolio. I work across API Manager, ESB, CloudHub, Runtime Fabric, MuleSoft Composer, and MuleSoft RPA. My role involves collaborating with developers, admins, and stakeholders to troubleshoot integration and deployment issues, ensuring timely resolution of escalations. I design and optimize integration flows, perform root-cause analysis, and work with Engineering and Product Management to enhance usability. I also create knowledge-base articles, documentation, and training sessions to improve customer self-service while supporting both on-premise and cloud deployments. I use Anypoint Monitoring and CloudHub Insights to proactively identify issues, handle Premium Salesforce accounts, and engage with the MuleSoft Community to resolve runtime blockers and share knowledge.Earlier, I gained 3.7 years of experience in web hosting as a Team Lead, managing performance, delegating tasks, and driving customer retention. I have built expertise in Linux, cPanel/WHM/Plesk, WordPress, Apache, Firewalls, SSL, DNS, FTP/SFTP, server configuration and hardening, DoS/DDoS protection, and email services including Exim and Dovecot. I also partnered with Product and Engineering to create troubleshooting tools and automated reports in Salesforce and Jira, leveraging Sheets and Excel to track workload and performance.Additionally, I have 2 years of iPaaS experience, integrating CRMs, ERPs, and databases using XML, JSON, SOQL/JQL/OData, SAML, JavaScript, and Swagger. I delivered integrations for Salesforce, Microsoft Dynamics 365, QuickBooks, NetSuite, Sage, Shopify, WooCommerce, and ShipStation, and built APIs connecting AthenaHealth with accounting tools. I was also involved in creating technical documents for Assistant AI.Recognitions include the Customer Driven Award (2020), Michael Porter Award (2021), Manager of Operation Excellence Award (2022), and Shining Star Awards (Sep ’22, Jan ’23, May ’23, Oct ’23).I enjoy learning, solving problems, and enabling customers to succeed with technology while fostering cross-functional collaboration.

Experience

1. Tse, Mulesoft

   Salesforce

   Jun 2024 — Present · Bengaluru, IN

   Delivering enterprise-grade technical support and consulting for MuleSoft’s Anypoint Platform and Salesforce integration portfolio.Key Achievements & Responsibilities- Provide advanced support for MuleSoft Anypoint Platform (API Manager, ESB, CloudHub, Runtime Fabric) and wider portfolio including MuleSoft Composer & MuleSoft RPA- Collaborate with developers, admins, and stakeholders to resolve critical integration and deployment issues, ensuring minimal downtime- Design and optimize integration flows tailored to business use cases, improving performance and scalability- Conduct root-cause analysis of incidents and feed insights back to Engineering & Product teams to enhance product usability- Build and maintain knowledge base articles, documentation, and training to boost customer adoption and self-service- Ensure business continuity for Premium Salesforce accounts, managing escalations and mission-critical workloads- Proactively monitor environments with Anypoint Monitoring, CloudHub Insights, and logs to identify and mitigate risks- Actively contribute to the MuleSoft Community, sharing solutions and best practices.Core CompetenciesMuleSoft Anypoint Platform (ESB, API Manager, CloudHub, Runtime Fabric)| Salesforce Integrations | MuleSoft Composer | MuleSoft RPA | REST & SOAP APIs | Java | XML | JSON | Integration Patterns | Microservices | Monitoring & Performance Tuning | Escalation Handling | Customer Success

Education

• Visvesvaraya Technological University

  Master of Computer Applications - MCA

  2016 — 2019

• SDM College of Business Management

  Bachelor's degree

  2013 — 2016