Shabbir Mohammed
ServiceNow Developer | Certified CSA | CIS-ITSM | NOW Assist | ServiceNow |
- Role
- Servicenow Developer at Merck
- Location
- Charlotte, NC, US
- LinkedIn followers
- 500 followers
About Shabbir Mohammed
I’m a ServiceNow Developer with over 10+ years of experience in IT service management…
Experience
Servicenow Developer
Jan 2023 — Present · DE, US
Designed, developed, and implemented AI-driven automation solutions within the ServiceNow platform, specializing in the Automation Module with GenAI experience.• Leveraged Generative AI technologies to enhance automation capabilities, streamline processes, and deliver actionable insights, such as workflow optimization, anomaly detection, and predictive analytics.• Collaborated with stakeholders to gather requirements, translating them into technical specifications and AI-driven solutions.• Developed and maintained custom ServiceNow applications and integrations focused on automation.• Conducted thorough testing and validation of AI models and ServiceNow configurations to ensure reliability and performance.• Troubleshot and resolved technical issues related to the Automation Module and AI integrations.• Provided guidance and best practices for integrating GenAI with ServiceNow automation processes.• Stayed current with the latest advancements in AI, machine learning, and ServiceNow technologies, applying this knowledge to continuously improve solutions.• Identified and recommended ITIL v3 methodologies to enhance technical methodologies on the ServiceNow platform.• Produced Technical Design Documents detailing application architecture.• Engaged in discussions with other technical teams to meet business and technical requirements for ServiceNow, including SMTP.• Worked with Admin and DBA to integrate external and internal systems using SMTP (EMAIL), MID Server, and Web Service, involving construction, integration testing, transform mapping, security authentication, and transform scripting for inbound and outbound processes.• Addressed issues such as database downtime, external service unavailability, and specific service outages.• Maintained Service Level Agreement (SLA) and monitored SLA Workflow.• Created Knowledge articles to document the steps in creating catalog items.
Education
Stevens Institute of Technology
Master's degree, Business Intelligence and Analytics
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