Shabbir Faizy
Research and Insights @Salesforce
- Role
- Staff Ux Researcher at Salesforce
- Location
- Bengaluru, KA, IN
- LinkedIn followers
- 500 followers
About Shabbir Faizy
Seasoned UX Research professional with 8+ years of experience shaping enterprise UX…
Experience
Staff Ux Researcher
Jan 2025 — Present · Bengaluru, IN
Led end-to-end user research on the MuleSoft platform, a major enterprise tool, applying mixed-methods to inform product and design roadmaps for next-generation, AI-driven experiences- Partnered with Product, Design, Engineering, and Data Science to integrate user insights throughout the entire product and design lifecycle- Authored and presented a strategic research report on the MuleSoft Security Framework to senior leadership, identifying vulnerabilities and strengthening the platform\'s security posture- Conducted Foundational research on API Portals and explored and suggested Agentic AI use cases to improve product adoption- Drove Evaluative research for the MuleSoft Business Value Dashboard, identifying key metrics and insights to help users quantify business performance and inform product strategy- Delivered a comprehensive evaluative study on Anypoint Monitoring features, partnering with stakeholders and data teams to provide actionable insights and strategical actions for adoption- Conducted foundational research on MuleSoft\'s Usage-Based Pricing (UBP) model, identifying a key challenge and providing recommendations to improve the process and reduce infrastructure waste
Education
Springboard
UI/UX Design
BIT Sindri
Bachelor's degree
2012 — 2016
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