Shabbir Ali

About Shabbir Ali

In my current role with ADP as Sr. Client Account Manager, I have developed a robust skill set in Client Relationship Management that directly aligns with the requirements of the Operations position. My experience involves managing relationships with Global Clients, ensuring their needs are met and maintaining high levels of satisfaction. This role has honed my ability to understand diverse client requirements, particularly in the context of Payroll Operations. Moreover, my experience as mentor and coaching new team members has prepared me to foster a collaborative environment, ensuring that all team members are aligned with the company\'s objectives.Key Skills and Experience:Customer Service & Operations: 5 years of experience in both voice and back-office customer service operations, demonstrating a strong ability to handle complex inquiries and resolve issues efficiently.Payroll Administration: Extensive experience in payroll processes and client services, ensuring accurate and timely payroll management.Fraud & Investigation: Proven track record in managing fraud investigations and maintaining high standards of integrity and compliance.Credit Reporting & Collections: Skilled in managing credit reports and collections processes, contributing to improved financial outcomes.Call Quality Monitoring: Expertise in evaluating call quality and implementing improvements to enhance service delivery.Professional Achievements:Awarded multiple accolades including Service Excellence, Associate of the Quarter, and Client Appreciation for exceptional performance and dedication.Active participant in diverse professional networks such as APEN, Physical Disability, LGBT, and ADP Toastmasters, highlighting a commitment to inclusivity and continuous learning.Technical Proficiencies:Proficient in CRM systems, ADP Celergo, Workday and Siebel.Strong knowledge of US Banking Laws and Regulations, ensuring compliance and informed decision-making.I am passionate about driving client success and fostering professional growth, with a keen focus on delivering results and creating value. Let\'s connect to explore opportunities for collaboration and growth.

Experience

1. Client Services Manager

   ADP

   Dec 2021 — Present

Education

• Osmania University

  BCom - Bachelor of Commerce, Business/Commerce, General

• Acharya Nagarjuna University

  Master of Arts (M.A.), English Literature