Shabbar Ijtehadi

About Shabbar Ijtehadi

CHAMPIONING CUSTOMER EXPERIENCE FOR COMPETITIVE ADVANTAGE AND DIFFERENTIATION Strategically focused leader with proven ability in multiple industries for transforming client services into innovative, operationally efficient, customer-centric organizations that deliver high-quality outcomes in every economic climate. A thought leader who leverages leading edge management consultant best practices to craft and execute customized strategies to increase customer satisfaction, streamline processes, and deploy digital or automated solutions, all aimed at elevating the customer experience to new heights. Demonstrates exceptional interpersonal skills, seamlessly navigating across all levels of the organization and fostering inclusive cultures that promote employee engagement, success, and profitability. Recognized as a respected leader who inspires trust, empowers teams, encourages collaboration, and effectively communicates and executes shared vision and objectives.Specialties include: Creating Customer-Centric Cultures | Enabling Digital Capabilities | Transforming Operations | Scaling for Efficiency | Impacting Top and Bottom Line | Strategic Planning | Tactical Planning | P&L Management | Customer Success | Retention | Operations | Segmentation | Business Development | Net Promotion Scores | Digital Transformation | Analytics | Loyalty Management | Voice of the Customer | Change Management | Program Management | Vendor & Partner Management | Organizational Design | Organizational Transformation | Executive-level & Industry Presentations | Cross-functional Team Development | Alignment | Leadership | Mentoring | Coaching

Experience

1. Head of Customer Support

   Everpro

   Jan 2025 — Present · Atlanta, GA, US

   As Head of Customer Support for EverPro, I lead our support organization to deliver scalable, high-impact service experiences across a portfolio of SaaS and payment solutions in the home services industry.My focus is on driving operational excellence, customer retention, and team performance through structure, accountability, and cross-functional collaboration. I work closely with GTM, Revenue Operations, Product, Implementation and Customer Success leadership to ensure support is a strategic enabler of growth, not just a reactive function.EverPro is a vertical SaaS and embedded payments platform serving field service businesses across North America. As part of the EverCommerce family (NASDAQ: EVCM), our mission is to simplify the lives of business owners and the customers they serve.

Education

• Texas McCombs School of Business

  Postgraduate Degree, Artificial Intelligence and Machine Learning

• Rutgers University

  Bachelor of Arts, Political Science

• Emory University - Goizueta Business School

  Master of Business Administration (MBA), Information Systems and Operations Management (ISOM)

• Texas McCombs School of Business

  Postgraduate Degree, Data Science and Business Analytics

Skills

• Series 63
• Securities
• Sales
• Finance
• Outsourcing
• Leadership
• Series 24
• Finra
• Mutual Funds
• Capital Markets
• Series 7
• Performance Management
• Financial Services
• Crm
• Strategy