Shabarinathan Shanmugam
Manager - Expert Services @ Oracle Digital Experience Agency| Campaign Management, Client Engagement
- Role
- Manager - Expert Services at Oracle
- Location
- Bengaluru, KA, IN
- LinkedIn followers
- 500 followers
About Shabarinathan Shanmugam
Digital Marketing & Product Engineering Leader | Client-Centric Strategist | CRM & …
Experience
Manager - Expert Services
May 2021 — Present · IN
Scope: Oversee a team of Campaign Consultants and team leads with a focus on innovation, automation, customer satisfaction, quality, employee engagement and commercial success. • Delivery excellence: ensuring process standardization and governance practices across your team, application of reusable artefacts, ongoing KPI measurement and report out, and implementation of industry best practices.• Production and operations management: responsible for client allocation, process compliance and evolution, escalation management, and resource forecasting/capacity planning within assigned book of business.• Employee management and development: to include training, performance management, career development, skill development, etc.• Department innovation and optimization: Responsible for delivering on full Campaign Consulting Offering and maximizing the usage of internally integrated products and solutions. Contribute to the evolution of our offering by solving new industry & customer problems, staying ahead of trends, executing on innovative staffing plans and process enhancements, and supporting ongoing changes in technology.• New Business Support: participate in new business and renewal activities as required. Deliverables include: LOE generation, proposal summarizing inclusions & out of scope items, staffing plan, solution design, and project scope. Provide deal review feedback ensuring language aligns with offering, staffing skillset, and resource availability. Once business is signed, will be responsible for overseeing the on-boarding effort executed by your consulting team.• Technology: contribute to product direction through regular feedback: changes in industry demands, roadmap, usability (Oracle and Client user stories), bugs, and product efficiencies. with implementation, account management, deliverability, creative, strategy, Tech, and project teams to identify digital strategies and solutions that will best meet client’s needs.
Education
Karnataka State Open University
Bachelor of Science (BSc) Information Technology
2011 — 2013
Bethashtha convent, Yellawalla , Mysore
Primary school
1994 — 1998
J S S polytechnic , Mysore
Diploma of Education
2004 — 2008
St. Philomena high school
High school
1998 — 2002
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