Shabana Raj

About Shabana Raj

As a seasoned Learning & Development Manager, I bring a wealth of experience in hospitality, coupled with a proven ability to optimize employee performance and organizational efficiency. With a strong foundation in hotel management and training, I specialize in crafting tailored training programs that address the unique needs of diverse teams across multiple properties. My dedication to fostering a culture of continuous learning and development has consistently driven excellence and raised industry standards.Drawing from my background as an accomplished Front Office professional, I have honed my skills in Hotel Management, administration, and business development. My track record speaks volumes, showcasing my ability to cultivate enduring guest relationships while effectively managing staff, resulting in heightened customer satisfaction and increased repeat business. With a keen focus on communication and interpersonal relations, I am equipped to navigate the complexities of the hospitality industry with finesse and professionalism.Together, my dual expertise as a Learning and Development Manager and a Front Office professional positions me as a valuable asset, capable of driving success and delivering exceptional results in any hospitality setting.

Experience

1. Cluster Learning and Development

   Accor

   Dec 2024 — Present · Mumbai, IN

   It, imv & inm

Education

• University of Mumbai

  Bachelor's degree, Hospitality Administration/Management

  2000 — 2005

Skills

• Hospitality Industry
• Hotel Management
• Revenue Analysis
• Hospitality
• Hotels
• Micros
• Pre-Opening
• Hospitality Management
• Banquet Operations
• Front Office