Shabana Qasmi
Employee Relations Program Lead @Clio
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WORK HISTORY
Employee Relations Program Lead @Clio
Burnaby, BC, CA
Led the Employee Relations function by developing and streamlining intake, triage, and resolution processes, resulting in more efficient case management and improved responsiveness to employee concerns.I designed and implemented comprehensive ER policies, tools, and reporting systems, improving case tracking, compliance monitoring, and data-driven decision-making across Canadian, U.S, and international jurisdictions.Conducted impartial and timely investigations into complex and sensitive HR issues, ensuring fair outcomes and reducing legal risk through meticulous documentation and adherence to regulatory standards.I advised and coached leaders on complex employee relations matters, balancing performance expectations with empathy and compassion, contributing to a more inclusive and psychologically safe work culture.Partnered cross-functionally with Legal, DIBE, ERGs, and Learning & Development to create and deliver training programs that enhanced leadership capabilities and supported a respectful, compliant workplace environment.
EDUCATION
Bhawanipur Education Society College
Bachelors in Commerce (Hons), Accountancy
Symbiosis Centre for Distance Learning.
Post Graduation Diploma in Human Resource Management (PGHRM), Human Resources Management/Personnel Administration, General
Symbiosis Centre for Distance Learning.
PGDBA, Operations Management and Supervision
Fairleigh Dickinson University
Master in Administrative Science , Human Resources Management
SKILLS
ABOUT SHABANA QASMI
As an HR Manager, I’m trusted to step in when the stakes are high, the path is unclear, and what’s needed most is calm, grounded guidance - and a fair, human approach. I understand the pressures Leaders face, and I offer the power of a strong HR partner who sees the bigger picture and still gets the details right. With deep knowledge of Canadian HR practices, I bring both cultural intelligence and business acumen, developed through my international HR experience at a global investment bank and a European trading firm. I’ve led HR through mergers, rapid growth, restructures, and everything in between. I’ve spent my career helping businesses navigate everything from day-to-day people challenges to complex organizational change. Whether it’s coaching leaders through tough conversations, leading investigations, rolling out performance programs, or creating policies that actually work for people, I bring a steady hand and sharp judgment to every interaction. What sets me apart is my ability to build trust across the board - from frontline teams to the C-suite - by being approachable, responsive, and consistently fair. I listen, I problem-solve, and I use policy as a foundation for practical, people-first solutions.
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