Shabaj Alam
- Role
- Technical Support Specialist at Wipro
- Location
- Kolkata, IN
- LinkedIn followers
- 500 followers
About Shabaj Alam
Hi Dear all recruiters myself Shabaj alam I\'m B.com graduate I have over all ten years of…
Experience
Technical Support Specialist
Sep 2019 — Present · Kolkata, IN
We worked directly with the customers and troubleshoot, resolved their issues which came across in their bulk orders.\\\\nProcessed large batches of data on daily basis.\\\\nOpened and documented defects tickets.\\\\nContributed towards process improvement and documenting resolution for known issue.\\\\nComplete root cause analysis of the issues which arise in bulk orders.\\\\nEffectively manage day to day tasks/activities in coordination with team members across global locations.\\\\nAnswer customers inquires via emails /calls regarding their order status and\\\\nissues, analyse customer accounts for trouble shooting, research & correct\\\\nproblems with vendors, when necessary escalate issue to the manger.\\\\nAssists with special projects and other duties as assigned.\\\\nPrepare reports by collecting, merging, analysing and summarizing\\\\ninformation.\\\\n \\\\n\\\\n \\\\n \\\\n\\\\n \\\\n
Education
Islamia High School
bangabashi morning college, Accounting and Finance
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