Shabab Zahra
User Experience and Conversation Design | IBM
- Role
- Ux Designer at IBM
- Location
- Bengaluru, KA, IN
- LinkedIn followers
- 500 followers
Experience
Ux Designer
Dec 2024 — Present · Bengaluru, IN
Platform As A Service and grow design capability across teams.• Lead the UX strategy for globally distributed, enterprise-grade tools, ensuring alignment with platform-wide design standards and consistent user experiences.• Defined the product roadmap using the 3-In-A-Box framework to align business, design, and technology goals. Developed a phased AI-conversational + agentic UX roadmap, focusing on progressive capability building to earn and sustain enterprise users’ trust.• Designed and integrated an AI-first experience as part of a full product redesign, prioritizing security, explainability, and trust as evidenced by exploratory research with existing users• Identified and designed use cases for concept testing at both feature and systems levels, helping to shape product direction from early, ambiguous problem spaces.• Delivered interactive discovery POCs to secure stakeholder buy-in for key initiatives, including: AI-enabled user journeys with self-healing and watchdog featuresSimplified file transfer workflowsRole-based handoffs in complex enterprise environmentsAnalytical dashboards optimized for insight-driven decision-making• Defined key Aha! moments in the user journey and partnered with marketing to designWalkMe-style tours and demo flows for prospective clients and sales enablement.
Education
LISAA School Of Design, Bangalore
DIploma in Graphics & Web Design, graphic and web design
2015 — 2016
Savitribai Phule Pune University
Bachelor of Engineering - BE, Electrical, Electronics and Communications Engineering
2010 — 2016
Skills
- Web Design
- Evangelism
- Design
- Doodles
- Research
- Visual Communication
- Illustration
- Interactive Creative Direction
- Abstract Paintings
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