Shabab S M

About Shabab S M

DATA & AIOps ENGINEER | Observability, Agentic Workflows & Enterprise Search​With over 9 years of experience, I architect systems that move beyond reactive monitoring toward Autonomous Operations. I specialize in building end-to-end data pipelines—spanning both high-velocity telemetry for observability and robust data engineering for enterprise analytics​My core mission is ensuring infrastructure stability by building resilient, high-cardinality monitoring platforms that prevent critical service disruptions before they impact the business​ OBSERVABILITY PLATFORM ENGINEERING​The foundation of my work is the design and growth of advanced monitoring capabilities. I ensure that as infrastructure scales, the observability stack—ELK, Prometheus, Mimir and AKS—scales with it. By maintaining this robust data foundation, I provide the visibility necessary to drive Major Incidents toward zero​🤖 PROJECT: AGENTIC INFRASTRUCTURE REMEDIATION​Building on top of a stable data layer, I work on Agentic Workflows using Copilot Studio and OAS to eliminate operational bottlenecks and automate the incident lifecycle:​ Architected an end-to-end AIOps pipeline to automate complex server health investigations Developed custom OAS-integrated tools that allow AI Agents to query Elasticsearch indices in real-time to identify silent failures Automated the generation of \"Focused Investigation\" documents, providing teams with pre-analyzed root-cause summaries for rapid response​ STRATEGIC IMPACT & KEY WINS​ Modernizing Global Observability (GSK): Spearheaded migration from legacy Broadcom UIM to a high-cardinality stack (ELK, Prometheus, Mimir). Leveraged Kibana ML for predictive analytics Infrastructure & Cost Optimization: Engineered transition from Windows VMs to AKS and implemented Elasticsearch ILM, achieving $30k+ in direct annual savings Enterprise Search at Scale: Deployed high-performance Elasticsearch solutions for global leaders including Macy’s, SLB (Schlumberger), and Singapore National Parks Data & Telemetry Engineering: Designed custom ETL bridges using Logstash, Python and Metricbeat to flow data from Mimir and Databricks to Elastic Stack​ TECHNICAL STACK​ Observability: ELK Stack, Prometheus, Grafana, Mimir, Metricbeat, Logstash, Kafka AIOps & Agents: Copilot Studio, OAS (OpenAPI), Agentic Workflows, Kibana ML Cloud & Orch: Azure (AKS), BigQuery, Databricks, Python ITSM: ServiceNow​\"Always open to discussing AIOps strategies, observability scaling, or cost-optimization projects. Let’s connect!\"

Experience

1. Senior Technical Lead

   HCLTech

   Oct 2024 — Present · Hyderabad, IN

   Key Projects & Achievements:​Observability Architecture & Migration (GSK): Spearheaded the global migration from legacy Broadcom UIM to a high-cardinality stack (ELK Stack, Prometheus, Grafana, Mimir).​Custom ETL: Engineered robust pipelines using Metricbeat and Logstash to orchestrate seamless data flow from Mimir to the Elastic Stack.​Predictive Operations: Implemented Kibana ML for anomaly detection and forecasting, utilizing Watcher alerts to proactiveley reduce MTTR.​Integrated Incident Intelligence (AIOps): Architected a multi-source data pipeline using Logstash, Python APIs, and Databricks to ingest and enrich ServiceNow incident data.​Geospatial Enrichment: Developed Python-based logic to map incidents to their respective origin countries, enabling localized operational response.​Automation: Integrated Copilot to build agents for automated RCA, server entity extraction, and generating Major Incident Success Stories.​Enterprise Search & Scale: Deployed mission-critical Elasticsearch solutions for global organizations:​Macy’s: Optimized retail search relevance and indexing for high-traffic environments.​Schlumberger (SLB): Scaled technical search for massive Oil & Gas data repositories.​Singapore National Parks: Developed specialized data discovery systems.​Infrastructure Optimization: Led the migration from Windows VMs to AKS, implementing Elasticsearch ILM to achieve in direct annual savings.

Education

• MACET, Patna

  Bachelor of Technology (B.Tech.), ece