Laquandrea Hollingsworth
Member Services Manager @State Farm
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WORK HISTORY
Member Services Manager @State Farm
Stockbridge, GA, US
EDUCATION
Keller Graduate School of Management of DeVry University
Master of Information Technology, Information Security
Georgia State University
Bachelor's of Science, Chemistry/Sociology
Walden University
Master's Public Health, Epidemiology
Atlanta Technical College
Certificate, Advanced Emergency Medical Technician
ABOUT LAQUANDREA HOLLINGSWORTH
I’m a motivated and solutions-driven IT professional with a growing specialization in technical support, cybersecurity, and network administration. Currently completing my Master’s in Information Technology (graduating October 2025), I bring a strong mix of technical training, customer service excellence, and hands-on troubleshooting experience that allows me to bridge the gap between technology and people.My journey into IT has been guided by one consistent purpose — to solve problems, optimize systems, and help others feel confident using technology. I’m passionate about improving user experiences, securing digital environments, and ensuring every system I support operates efficiently and safely.With experience across customer-facing, operational, and high-pressure environments, I’ve developed the ability to stay calm under pressure, communicate clearly, and resolve complex issues quickly. Whether it’s diagnosing a connectivity problem, configuring new software, or walking someone through a technical issue with patience and clarity, I thrive in helping users find solutions.I’m currently pursuing opportunities in IT support, help desk, systems, or cybersecurity, where I can apply my education and practical skills to drive impact and continue growing professionally. Core Competencies:• Technical Troubleshooting & End-User Support• Network Administration & Cybersecurity Fundamentals• Hardware/Software Installation & Configuration• Microsoft 365 | Windows OS | Google Workspace• IT Ticketing Systems (ServiceNow, Freshdesk, Zendesk)• Problem Solving | Communication | Customer Service• Process Documentation & Knowledge Base ManagementI take pride in combining technical skill with a service-oriented mindset — ensuring users not only get results but also feel supported and understood. My long-term goal is to advance into cybersecurity and system administration roles where I can continue learning, securing systems, and contributing to an innovative team environment. Based in Stockbridge, GA | Open to remote or hybrid IT opportunities nationwide Let’s connect to share insights, collaborate, or discuss how I can bring value and reliability to your IT team.
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