Saurabh Gupta

About Saurabh Gupta

A results-oriented Strategic Account Delivery Manager with over 20 years of experience in…

Experience

1. Strategic Account Delivery Manager

   VOIS

   Dec 2015 — Present · Pune, IN

   Accomplished Strategic Account Delivery Manager, Program Manager, and IT Governance Champion with a robust background spanning over 20 years in the IT industry. Experienced in managing large-scale delivery projects, orchestrating IT transformation initiatives, implementing cloud strategies, ensuring service delivery excellence, overseeing IT operations, and maintaining governance and compliance standards. Proficient in managing high-profile stakeholders, including \"C\" level executives, across diverse accounts and clients.Possessing advanced Program & Portfolio Management skills, I excel in achieving critical milestones, surmounting project constraints, managing profit and loss aspects, spearheading process transformation, and implementing automation strategies that align seamlessly with company objectives and vision.I have honed my expertise in various domains, including Global Service Delivery leadership, vision formulation, strategic planning, successful negotiations, adept account management, precise cost and finance management, innovative solutioning, effective people management, and fostering strong client relationships.Key competencies include Key Account Delivery, Program Management, Service Delivery, IT Strategy formulation, oversight of IT Infrastructure and Data Center Operations, meticulous strategic planning, budgeting acumen, and expert Customer Relationship Management (CRM).My certifications include Prince-2 Practitioner, PMP Trained, ITIL V-3 Foundation, MCSE (Microsoft Certified System Engineer), and MCTS (Microsoft Certified Technology Specialist).

Education

• Chaudhary Charan Singh University

  B.COM

  2001 — 2003

• B.S.M. Inter College, Roorkee

  Intermediate

  1994 — 1996

Skills

• Solution Architecture
• Service-Level Agreements (Sla)
• Program Management
• Business Continuity
• Microsoft Certified Professional
• Cmdb
• IT Operations
• Data Center
• Requirements Analysis
• Microsoft Technologies
• Governance
• Service Management
• Service Desk
• Incident Management
• Vendor Management
• Program Delivery Management
• Microsoft Exchange
• IT Governance
• Team Management
• Devops
• Microsoft Infrastructure
• Project Management
• System Administration
• Disaster Recovery
• Remote Infrastructure Management
• IT Service Management
• Managed Services
• Business Process
• IT Outsourcing
• Servers
• Itil
• Active Directory
• Windows Server
• Hardware
• Business Intelligence
• Resource Management
• Sla
• IT Management
• Pmo
• Information Technology