Shivangi Goyal
Functional Analyst | Financial Systems Implementation
- Role
- Information Technology and Services Professional at Fiserv
- Location
- Gurugram, HR, IN
- LinkedIn followers
- 500 followers
About Shivangi Goyal
Shivangi is a Functional Analyst with over 7 years of experience in core banking product configuration, data validation, and system conversions across credit unions and financial institutions. She specializes in legacy-to-target platform migrations and end-to-end configuration validation, with a track record of zero post-production defects over 650+ annual service requests. Key Highlights:System Migrations & Conversions - Supported 12+ financial institution conversions annually from legacy platforms (Spectrum, Galaxy, CubicPlus, OnCU) to target core banking systems, serving as validator during high-impact migrations.Service Delivery Excellence - Manages 600–700 complex service requests per year with an average 24-hour turnaround and 100% SLA adherence.Data & Analytics Skills - Proficient in SQL, Python, R, and Power BI through Imarticus Learning\'s Data Science Prodegree; experienced in building predictive models and automating Excel-based dashboards for SLA and volume tracking.Quality & Precision - Executes monthly rate configuration changes with zero production incidents, ensuring accurate calculations across thousands of member accounts.Cross-Functional Collaboration - Works closely with discovery, programming, and accounting teams; recipient of multiple Living Proof Awards and BU Partner appreciations for accuracy, process ownership, and delivery consistency.Mentorship & Process Ownership - Guides new analysts on validation standards, documentation methods, and escalation handling.
Experience
Information Technology and Services Professional
Sep 2018 — Present · Noida, IN
Education
Hemvati Nandan Bahuguna Garhwal University ( A Central University )
Integrated Master of Science, Geological and Earth Sciences/Geosciences
Imarticus Learning
Post Graduate Diploma in Data Science and Analayst, Data Analyst
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