Sugam Bhandari
Technical Analyst @AstraZeneca
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WORK HISTORY
Technical Analyst @AstraZeneca
Mississauga, ON, CA
Providing expert-level support addressing Level 2 (L2) and Level 3 (L3) technicians for a head office and field user base of 2200+ ensuring minimal disruption to daily operations and maintaining a high level of end-user satisfaction.Collaborating with the site technical lead to strategize and implement site and technology upgrades for employees, aligning with current demand and business requirements.Leading troubleshooting and resolution of complex issues, collaborating with cross-functional teams to identify and resolve zero-day bugs.Advocated for and established hardware standards based on user roles, enhancing desktop processes and operational efficiency.
EDUCATION
Khwopa College
High School Diploma
Canadore College
Computer Systems Technician
ABOUT SUGAM BHANDARI
Hands-on tech-savvy professional with an extensive background in troubleshooting and…
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