Shannon Gifford
Job Coach - Hospital Academy @North Kansas City Schools
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WORK HISTORY
Job Coach - Hospital Academy @North Kansas City Schools
On-Site Academy Job Coach observes students in their hospital departments and provides job training support, as needed. • Deliver a quarterly evaluation every 9 weeks to each department to monitor student progress. • Develop, introduce, and adopt the use of digital content to allow real-time collaboration and communication with work experience transition facilitator. • Complete weekly evaluations on each student. This data is used to monitor student progress and IEP goals. • Primary liaison with department supervisors, sets up tours of various departments, and arranges hospital guest speakers.• Build and maintain relationships with departments within the hospital to further expand future opportunities for the program and the students participating in it.• Identify when a participant needs to be placed in another work experience department to increase their chances of greater success when transitioning to work outside of the program.
EDUCATION
University of Phoenix
Bachelor of Science - BS
ABOUT SHANNON GIFFORD
Customer Success and Operations Leader with 20+ years of experience driving client retention, adoption, and satisfaction across SaaS, financial services, public sector, and real estate. I’ve supported thousands of users through onboarding, training, platform troubleshooting, and long-term relationship building—always focused on delivering measurable business outcomes.Whether guiding customers through complex digital platforms or collaborating across product, sales, and support teams, I bring clarity, empathy, and a proactive mindset to every touchpoint. I’ve led success programs, built knowledge bases, and helped reduce churn through consistent follow-up, user education, and performance feedback loops.No matter the role or industry, my foundation is simple: everyone deserves to feel heard. When we lead with listening and follow through with action, we earn trust—and that’s where long-term partnerships thrive.
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