Shadi H.
Director of Operations General Manager @Volkswagen
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WORK HISTORY
Director of Operations General Manager @Volkswagen
US
EDUCATION
University of Maryland College Park
Bachelor’s Degree
ABOUT SHADI H.
Core Strengths • High CSI & Customer Experience Execution • Team Development & Sales Coaching • Inventory & Used Car Performance Strategy • OEM Program Compliance (Ford Smart VICP, Lincoln Commitment) • Digital Retailing & CRM Accountability • Advertising & Marketing Oversight Skilled in Customer Service, Sales, Business Development, Customer Satisfaction, and Sales Operations. Strong sales professional with a Bachelor’s Degree focused in Business, Management, Marketing, and Related Support Services from University of Maryland College Park. SALES-SERVICE and PARTS I’ve got it covered! • Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. exceptional analytical and problem-solving skills with the ability to successfully manage diverse teams within the store. • proficient with automotive tools: Reynolds DMS, CRM, Vauto, Xtime, website etc. • Strong Desking, CRM, and Closing Skills • Strong Knowledge of Finance and Aftermarket.
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