Simon Gamble

Solutions Architect @Capita

Ely, GB
MOBILE NUMBERS
+91 *********19

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WORK HISTORY

Aug 2019 — Present

Solutions Architect @Capita

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EDUCATION

1976 — 1981

Linton Village College

O Levels (11 Grade C and above)

2003

The Open University

Bachelor of Science - BS, Information Technology

SKILLS

WanManaged ServicesIntegrationVoipAvayaWirelessIT OutsourcingEnterprise SoftwarePre-SalesAcdIsdnTelephonyQosCtiNetworkingTdmRfiRoutingTelecommunicationsSipIvrCloud ComputingRfpSwitchesCisco Call ManagerVideo ConferencingIT StrategyConsultingUnified CommunicationsCall LoggingOutsourcingContact CentersNetwork ArchitectureNetwork DesignService DeliveryAvaya TechnologiesMplsCall CentersIpWifi

ABOUT SIMON GAMBLE

Customer Experience Solution Architect / Consultant with a demonstrated success of working in the outsourcing/offshoring industry designing human-centred, digital solutions, applying design thinking methods, options appraisals and engaging with suppliers to address complex, multi-dimensional customer needs, covering people, process, technology, transition and transformation to provide optimal cost, quality and (social) value. Skilled in RF(x) response writing, presenting solutions to all levels and commercial modelling across Cloud Technologies (Amazon Web Services, Google Cloud & Microsoft Azure). Design focused predominantly utilising Amazon Connect CCaaS (since 2018) and associated integrated services such as AI and Data Analytics with an eye on market insights and continuous improvement. Strong sales professional with a Bachelor of Science -focused in Information Technology from The Open University and a Diploma in Professional Management also current NPPV and SC clearance.

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Simon Gamble — Solutions Architect at Capita in Ely, GB | Unifers