Sorabh Gambhir
Program Manager II @ Amazon | Agile Certified Practitioner (ACP), Project Management Professional (PMP)
- Role
- Program Manager Ii at Amazon
- Location
- Hyderabad, TG, IN
- LinkedIn followers
- 500 followers
About Sorabh Gambhir
Senior Program Leader with 15+ years driving enterprise-scale technology and business…
Experience
Program Manager Ii
Nov 2020 — Present · Hyderabad, IN
Managed a portfolio of 10+ defect reduction and prevention programs utilizing Machine Learning (ML) to improve customer experience, exceeding defect reduction goal by 37.5%.• Spearheaded forecasting workflow transformation, resulting in a 30% reduction in lead time and wMAPE (weighted mean absolute percentage error) of less than 9%.• Reduced annual operational expenditure by 20% through continuous improvement initiatives leveraging automation and process improvements, while improving service level agreement by 50%.• Led a team of 100+ people, fostering diverse perspectives, with mentoring on organization culture and career growth, achieving a manager satisfaction score of 4.2/5.• Contributed to strategic planning for 3-year vision coupled with annual goal driven execution plans.• Provided executive reporting through monthly, quarterly, and annual reports, with weekly scorecard driven program monitoring and controlling.• Conducted data-driven and AI enabled deep dives for risk and issue management.• Collaborated with cross-functional stakeholders spanning business, product, data science, analytics, workforce management, change management, policy, finance, and operations.• Recognized with the Business Enabler Award (Q4 2021) and the Above & Beyond Award (Q2 2021).
Education
IIT Bombay - Shailesh J. Mehta School of Management
Master of Business Administration (M.B.A.), Business Administration and Management, General
2012 — 2014
Shrimanta Shankar Academy
High School, Science Stream
2002 — 2004
National Institute of Technology Surat
Bachelor of Technology (B.Tech.), Computer Engineering
2004 — 2008
Skills
- Agile Methodologies
- Team Foundation Server
- Software Engineering
- Operations Management
- Requirements Analysis
- Business Analysis
- Sql
- Software Development
- Business Intelligence
- Visual C++
- Microsoft Sql Server
- Consulting
- Agile Project Management
- Six Sigma
- Microsoft Office
- Software Project Management
- Project Management
- Team Management
- C
- Programming
- Debugging
- Supply Chain Management
- Data Warehousing
- Business Research
- Release Management
- Clearcase
- Visual Studio Online
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