Fitz Simmons
ITSM & ServiceNow Leader | IT Transformation | Program Management | Lean Six Sigma | SIAM | Cloud & DevOps | Driving Service Excellence & Workflow Automation
- Role
- Siam is & t - IT Operations and Governance at Ascension
- Location
- Asheville, US
- LinkedIn followers
- 500 followers
About Fitz Simmons
Strategic IT Leader | 20+ Years Transforming Enterprise Technology Operations & Delivery…
Experience
Siam is & t - IT Operations and Governance
May 2021 — Present
Responsible for leading service integration and management for cross-functional services with multiple MSPs and Vendors while serving as the Problem Lead for Problem Management, coaching teams, refining IS & T Governance, ITSM Processes and integrating suppliers, development teams and service delivery processes and governance.• Service Operations leader for SIAM implementation as retained Service Integrator working closely with all cross-functional teams with focus on Incident, Problem, Configuration, Event, and Change Management with internal, external and managed service providers• Align with Applications Development and Service Delivery leadership and teams to ensure improved time to market for development, seamless delivery, responsive support, resiliency, and availability.• Ensure Operations are embedded with SDLC projects to align toll gates for development, release, support, and improvement of all services and Service Level Management.• Develop and train on Problem Management Processes and related documentation including internal SIAM Problem Management web pages• Responsible for all Major Problem Reviews, and all root cause analysis and corrective action plans.• Develop and train on Root Cause Analysis (RCA), Detect, Prevent, React, Restore and Remediate plans for process and service improvements. • Lead the Change Related Incident (CRI) reviews, root cause and corrective action plans.• Develop Critical Success Factors (CSFs), Key Performance Indicators (KPIs), and Objectives and Key Results (OKR) measurements, dashboards, and communications.• Integrate with Continuous Process Improvement (CSI) team for improvements in Configuration, Event, Incident, Problem and Change Management. • Responsible for leadership and development of the SIAM and ITSM roadmap, working with leadership to develop and revise.• Prepare ServiceNow enhancement requests, stories, and revisions for upgrades.
Education
Duke University
BA
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