Robin James

About Robin James

With over 20 years of software experience, I am a Senior Strategic Account Director for Enterprise Healthcare Providers with Salesforce. I leverage my experience and knowledge to help my customers choose and implement disruptive software solutions that will optimize their success and results and improve the consumer experience. I have repeatedly been recognized as a leader in Customer Satisfaction. My current role allows me to apply creative thinking with Salesforce Healthcare Provider customers to help them solve problems, change the way they do business, improve consumer experiences, cut costs, increase productivity and revenue, and improve health equity. Healthcare is changing rapidly in today\'s market. The educated and informed patient is a new reality. Wearable digital devices and sensors are more common. And Artificial Intelligence and an Agentic Experience is the wave of the future. Much of my focus is around helping my clients improve outcomes through improved patient engagement and interaction. I enjoy creating delighted and loyal customers!Specialties: Customer Satisfaction, People, and the Healthcare Industry

Experience

1. Senior Strategic Account Director - Enterprise Healthcare Providers

   Salesforce

   Feb 2023 — Present · Austin, TX, US

   2023 - Global AE Sales Excellence Academy Graduate (First class of Salesforce Top 10%)- Double Star Ranger

Education

• Troy High School

  College Prep

• Miami University

  BS, Organizational Behavior and Employee Relations

Skills

• Middleware
• Pre-Sales
• Enterprise Software
• Cloud Computing
• Saas
• Solution Selling
• Soa
• Solution Architecture
• Enterprise Architecture
• Sales Enablement
• Integration
• IT Strategy
• Demand Generation
• Channel
• Websphere
• Websphere Application Server
• Business Process Design
• Mobile Applications
• Cloud Integration
• Business Process Management
• Customer Satisfaction
• Business Intelligence
• Software Industry
• Management
• Eai