Scott Fowler

Director of Operations: Process Optimization • Cost Savings & Containment • Customer Service Leadership ➢ I achieve strategic objectives while promoting collaboration, service quality, and business growth.

Role: Director, Global Procurement and Planning at Nu Skin
Location: Springville, UT, US
LinkedIn followers: 500 followers

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About Scott Fowler

As a collaborative change agent and transformational leader, I have a track record of working closely across departments to drive solutions that enhance business capabilities and service quality while using creativity to maintain or reduce overall costs. I thrive within and promote a performance-driven culture, casting a compelling vision and setting the direction for the team to foster bottom-up participation from all levels of the organization.Areas of ExpertiseProcess Optimization • Cost Savings & Containment • Vendor Management • Process Design & Analysis • Innovation & Strategic Risk Taking • Customer Service Leadership • Operations Management • Resource Management & Optimization • Budget Management • Leadership Development • Mentoring • System Implementation • Problem Solving • Collaboration

Experience

Director, Global Procurement and Planning
Nu Skin
Jan 2021 — Present · Provo, UT, US
Since 2021, I have provided leadership and direction to 5 vendor supply managers and 4 buyers responsible for 72 vendors/suppliers, which represents an ~$200M annual spend. I work closely with R&D to determine needs and subsequently partner with vendors to distribute product to the fulfillment center. Saved $56.2M by adjusting agility and lead times, managing the purchasing to forecast, and negotiating with suppliers to manage the supply chain and excess inventory. Leveraged innovation and creative ‘out of the box’ solutioning to manage the excess inventory. Continually implement these strategies, which resulted in $16.9M YTD savings and reduced the inventory balance from $325M to $270M.

Education

Brigham Young University
Business Management, Finance

Skills

Software
Call Center
Training
Staff Management
Strategy
Customer Retention
Customer Service
Leadership
Innovation
Business Process Improvement
Management
Team Building
Business Planning
Operations Management
Coaching
Data Analysis
Contact Centers
Team Leadership
Workforce Management
Business Analysis
Process Improvement
Cross-Functional Team Leadership
Performance Management
Crm
Vendor Management
Call Centers
Customer Experience
Start-Ups
Customer Relationship Management (Crm)

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