Susan Forgie
VP Service Americas @SMA America
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WORK HISTORY
VP Service Americas @SMA America
Rocklin, CA, US
As a leading global specialist for photovoltaic system technology, SMA is setting the standards today for the decentralized and renewable energy supply of tomorrow. More than SMA employees in 18 countries have devoted themselves to this task. Our innovative solutions for all photovoltaic applications and our unsurpassed service offer our customers worldwide greater independence in meeting their energy needs.
SKILLS
ABOUT SUSAN FORGIE
As an executive with 25+ years of strategic planning, business transformation, customer loyalty, and operations management experience, I offer a diverse background heading multiple, cross-functional teams with competing priorities. A transformation strategist with a proven track record of delivering on strategic initiatives and company goals. I have successfully formed and initiated top-performing teams that consistently improve key performance metrics year-over-year.While at ASSA ABLOY Hospitality I advanced from leading the service part of the organization to running the entire back of house operations including Service, After-Market Sales, Project Management, Vendor Management, Training, and Supply Chain. As a strategic partner responsible for several key business processes, I contributed significantly to my company\'s success. A few career highlights includes:* Introduced key metrics and measurements for all parts of the organization, allowing for informational based decision making.* Proven track record and advancement in my career in recognition of deep subject matter expertise and leadership acumen.* Lead After Market and Inside Sales teams to highest sales targets by implementing new and targeted sales methodology* Repaired troubled relationship with large enterprise customer, preserving and expanding lucrative business contract worth millions in revenue.My strong collaboration skills and ability to quickly synthesize facts, events, and concepts positions me to formulate and structure competitive strategies, tactics, and teams that accelerate bottom-line profitability.
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