Ismail T.
3X Certified Salesforce Developer || Triple Star Ranger || Green Card Holder || Agentforce Innovator
- Role
- Salesforce Admin Developer at Toyota North America
- Location
- Dallas, TX, US
- LinkedIn followers
- 500 followers
About Ismail T.
Salesforce Administrator with 3+ years of hands-on experience designing and optimizing…
Experience
Salesforce Admin Developer
May 2023 — Present
Successfully developed and deployed a CRM application for Toyota dealerships, optimizing sales processes and customer relationship management. The solution streamlined lead management, test drive scheduling, vehicle inventory tracking, financing & loan processing, trade-in evaluations, service appointment booking, warranty & insurance management, post-sales follow-ups, and multi-channel customer communication. These enhancements resulted in a 25% improvement in sales process efficiency, a 15% increase in overall vehicle sales.• Experienced in SFDC development using Apex Trigger, Apex Classes, Apex Test Methods, Apex Web Service, Visualforce Pages, Visualforce Components & Controllers, Force.com IDE, and Dashboards.• Performed SFDC Integration using Apex Programming (SOAP and REST)• Used Salesforce DevOps, including version control, data migration, and metadata management. • Experience with configurations, case assignment rules, opportunity status configurations, etc.• Written complex SOQL and SOSL queries across multiple objects with consideration of Governor Limits• Good experience in using Visual Studio Code with a salesforce-enabled plugin for implementing Apex programming language using a cloud platform.• Experienced in web technologies including HTML5, CSS3, JavaScript, JSON, and XML.• Created customized UI as per client and application requirements using LWC• Provided ongoing technical support for existing custom Apex code being used on the Force.com platform• Experience in using different tools like GIT, and JIRA.• Performed SFDC Administrative tasks like creating profiles, roles, users, page layouts, email templates, lightning flow, workflows, approvals, validation rules, reports, and dashboards.• Used Agile Methodology and Sprint Cycles to break the project into different phases and to effectively accomplish all project goals systematically• Experienced in using a Data Migration tool, Data Loader.
Education
Atatürk Üniversitesi
Bachelor of Science
Trailhead by Salesforce
Double Star Ranger
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