Sezay Halibryam
Sr. Technical Customer Solutions Manager @Amazon| Amazon Air Cargo ✈️ | Six Sigma Black Belt | AI Strategy & Automation Leader | Aviation, Logistics & Operations Leader | Driving Customer Experience + Process Innovation
- Role
- Senior Technical Customer Solutions Manager Amazon Air at Amazon
- Location
- Bellevue, WA, US
- LinkedIn followers
- 500 followers
About Sezay Halibryam
Innovative and results-driven Senior Leader in AI Transformation, Operations, and Customer Solutions with 16+ years of global experience across Fortune 500 companies including Amazon, Delta Air Lines, and Hawaiian Airlines. Recognized for driving operational excellence, customer success, and business growth through data analytics, automation, and process optimization.As a Six Sigma Black Belt and AI-literate strategist, I blend technology, leadership, and continuous improvement to deliver measurable impact. Currently serving as Sr. Technical Customer Solutions Manager at Amazon Air Cargo, where I lead cross-functional programs to improve system integration, enhance customer onboarding, and scale global logistics capabilities.Core competencies include: AI and Data Analytics | Process Improvement (Six Sigma, LEAN)| Program Management Aviation & Logistics Operations | Customer Experience Strategy | Digital Transformation🤝 Stakeholder Engagement | Operational Excellence | Performance OptimizationCertified in Business Intelligence (BI), Data Analytics, Human Resources Analytics, and Generative AI, I’m passionate about leveraging AI-powered insights to modernize processes, enhance decision-making, and drive efficiency at scale.I thrive at the intersection of technology and leadership, transforming complex operations into agile, customer-centric ecosystems. My mission is to create smarter, data-driven organizations that empower people, streamline operations, and deliver long-term value.
Experience
Senior Technical Customer Solutions Manager Amazon Air
Mar 2025 — Present · Bellevue, WA, US
Education
UC Irvine
Certificate,Essentials of Entrepreneurship: Thinking & Action, Business Administration and Management, General
2015 — 2015
College of Hospitality and Tourism "Aleko Konstantinov" - Momchilgrad,Bulgaria
Associate's degree, Tourism and Travel Services Management
2011 — 2013
UC Irvine
Certificate, Project Management :The Basics for Success
2016 — 2016
St. Cyril and St. Methodius University of Veliko Tarnovo
Bachelor's degree, Social Work
1999 — 2003
University of Michigan
Certificate, Human Resources Management and Services
2022 — 2022
UC Irvine
Certificate, Human Resources Analytics
2022 — 2022
Diablo Valley College
Certificate Program, Computer Information Systems - Project Management
2016 — 2016
General Assembly
Certificate, Data Analytics (Business Intelligence Data Analyst)
2020 — 2020
Skills
- Training
- Sales
- Management
- Customer Service
- Team Management
- B2b
- Hotels
- Marketing Strategy
- Call Centers
- Marketing
- Customer Satisfaction
- Customer Retention
- Customer Experience
- Lead Generation
- Budgets
- Recruiting
- Strategy
- Team Leadership
- Sales Management
- Leadership
- Event Management
- Customer Acquisition
- Process Improvement
- Market Research
- Relationship Management
- Telemarketing
- Time Management
- Marketing Management
- Project Management
- Business Planning
- Salesforce.com
- Account Management
- Crm
- Sales Operations
- Customer Engagement
- Sales Presentations
- Direct Sales
- Call Center
- Sap Erp
- Elastix Pbx
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