Seyinde Sulola

About Seyinde Sulola

I am an Epic Willow Inpatient and Infusion Workflow Analyst experienced in supporting…

Experience

1. Customer Service Specialist

   Data Recognition Corporation

   Jul 2023 — Present · US

   Conduct personal computer support analysis, hardware/software installation, and configuration with 100% compliance to company standards.• Perform a variety of clerical and administrative duties pertinent to remote assistance, ensuring seamless operations.• Provide expert technical assistance through phone, email, and instant message to users in areas such as password resets, email, directories, standard MS Windows and Mac desktop applications, smartphones, and network connectivity.• Provided technical assistance to computer users, addressing hardware and software issues via telephone and electronic communication.• Demonstrate in-depth understanding of all client logins and system functionality, ensuring efficient identification of client issues.• Interact daily with customers to ensure productivity and provide peer feedback, enhancing overall team performance.• Answered questions and resolved computer problems for clients in person and remotely, maintaining a satisfaction rate of 90%.• Resolved customer concerns with empathy and attention to detail, ensuring a positive service experience.• Handled account password resets, account unlocks, and new account creations using Microsoft Active Directory.• Maintained and executed standard Service Desk internal operating procedures, adhering to security requirements.• Coordinated and managed the onboarding experience for new and returning clients, ensuring smooth adoption of products and services.• Applied comprehensive knowledge across key tasks and high-impact assignments, using practical experience and training to determine task completion.• Identified opportunities for improvement in client support processes and contributed to ongoing enhancements.

Education

• Ladoke Akintola University of Technology

  Bachelor of Technology - BTech