Sevan Menechian
- Role
- System Administrator Call Center Systems Manager at Golden Hippo®
- Location
- Las Vegas, NV, US
- LinkedIn followers
- 500 followers
About Sevan Menechian
Strong background in IT, operations, business support, quality control, customer service,…
Experience
System Administrator Call Center Systems Manager
Jan 2017 — Present
System Administrator for Five9, NetSuite, and other major applications. • Manage and oversee Five-9 Dialer and Chat systems for both Call Centers with 300 - 400 employees.(Inbound - Customer Service & Support and Outbound - Sales) • System Administrator for Email/Chat Support • Ensure excellent day-to-day performance of Call Center systems by creating and managing all moving pieces required to support company needs. • Responsible for all items to ensure compliance with all CCPA and GDPR requests. • Work with SQL Servers to analyze datasets. • Prioritize multiple key projects and delegate tasks. • Work collaboratively with the Training, QA, and Analysis teams to ensure adherence to consistent customer policies and communications. • Measure and report on key customer service metrics. • Prepare and create daily, weekly, and monthly performance reports. • Pull insights from data metrics and trends, then suggest changes/test/initiatives based on those findings.
Education
Musicians Institute
Associate's degree, Music Technology
2005 — 2007
Los Angeles Valley College
Associate's degree, Computer Science
2001 — 2003
Skills
- Music Composition
- Facilitation
- Project Management
- Mortgage Lending
- Customer Relationship Management (Crm)
- Training
- Music Production
- Microsoft Word
- Music Industry
- Credit
- Microsoft Excel
- Microsoft Office
- Risk Management
- Research
- Strategic Planning
- Analytical Skills
- Sales
- Banking
- Bank Mergers
- Finance
- Loans
- Quality Control
- Data Analysis
- Marketing Strategy
- Microsoft Outlook
- Microsoft Powerpoint
- Credit Reporting
- Management
- Regulatory Compliance
- Customer Service
- Social Media Marketing
- Netsuite
- Marketing
- Quality Assurance
- Business Analysis
- Compliance Management
- Five9
- Negotiation
- Salesforce.com Administration
- Financial Analysis
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