Sevag Bardakjian
Head of IT Service Operations (Ams) @TikTok
Signup · Get unlimited contacts
WORK HISTORY
Head of IT Service Operations (Ams) @TikTok
Los Angeles, CA, US
Experienced IT Service Operations Leader with a proven track record of building and managing high-performing teams. Demonstrated ability to identify operational inefficiencies and implement effective solutions to drive process improvements and enhance service delivery.Key Achievements:Team Building and Development: Successfully recruited, trained, and mentored a team of highly skilled IT professionals, fostering a collaborative and innovative culture.Operational Excellence: Identified and addressed critical shortcomings in the operations department, leading to a significant reduction in escalations and improved overall service quality.New Office Deployments: Played a pivotal role in the successful launch of multiple new offices, ensuring seamless IT infrastructure and support.Network Operations Enhancement: Established a capable team of network engineers to provide reliable and efficient network support, resulting in a positive end-user experience.Process Improvement: Spearheaded initiatives to refine and optimize IT processes, aligning the Service Operations team with organizational standards and best practices.Proven Results:Team Growth: Expanded the Service Operations team exponentially, developing a highly skilled and motivated workforce.Service Quality: Significantly improved service delivery by addressing operational challenges and implementing effective solutions.Operational Efficiency: Streamlined processes and procedures to enhance efficiency and reduce costs.End-User Satisfaction: Delivered a superior end-user experience through reliable network support and responsive service.
EDUCATION
Pasadena City College
N/A, Computer Information Systems
SKILLS
ABOUT SEVAG BARDAKJIAN
Experienced engineering leader with a proven track record of building and leading successful IT teams in the Entertainment and Retail industries. Proven ability to architect and implement innovative network solutions utilizing Cisco IOS and other industry-leading technologies. Demonstrated success in project management, IT consulting, and management, with a focus on driving operational efficiency and scalability.Strong information technology professional with CCENT and CCNA certifications. Recent experience in mentoring and training junior engineers, expanding IT presence, and defining clear roles and responsibilities for the team. Committed to continuous learning and growth, seeking new challenges and opportunities to contribute to the success of the organization.Proven Leader:Founded and led multiple IT teams, including IT-SD (Service Desk) and IT-SO (Service Operations)Successfully scaled teams and operations to meet the demands of rapid growth and evolving business needsDeveloped and implemented best practices for service delivery, incident management, and problem resolutionTechnical Expertise:Deep understanding of network engineering principles and technologiesProficient in Cisco IOS and other networking hardware and softwareExperience with various IT consulting methodologies and frameworksManagement Skills:Proven ability to lead and motivate teamsStrong communication and interpersonal skillsExcellent organizational and time management skillsDemonstrated ability to drive results and achieve key performance indicators
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.