Sethumadhava Yellapu

Sales Coordinator @Heritage Boards

Bengaluru, IN

I will handle administrative tasks and act as a bridge between the sales team, clients, and other internal departments. Sales Coordinator responsibilities:1. Sales Team Support: Administrative Assistance: Managing schedules, organizing documents, preparing sales presentations, proposals, and contracts. Communication: Acting as a liaison between the sales team and clients, conveying information, and ensuring timely responses. Meeting Coordination: Scheduling and organizing internal and external sales meetings, preparing agendas, taking minutes, and following up on action items. Resource Management: Ensuring the sales team has necessary equipment, materials (brochures, samples), and information.2. Order Processing and Management: Order Entry: Receiving and accurately processing sales orders (by phone, email, or mail) into the system. Order Tracking: Monitoring orders from placement to delivery, ensuring timely fulfillment, and informing clients of any delays. Accuracy Checks: Verifying prices, discounts, product numbers, and other details to ensure order accuracy. Coordination with Logistics: Collaborating with logistics and production teams to ensure product availability and timely delivery.3. Customer Communication and Support: Inquiry Handling: Serving as a primary point of contact for customer inquiries, providing information about products/services. Issue Resolution: Addressing customer complaints and concerns with sensitivity and professionalism, escalating complex issues when necessary. After-Sales Support: Providing follow-up and support to customers after sales have been made. Building Relationships: Contributing to maintaining positive customer relationships.4. Data Management and Reporting: CRM Management: Entering and updating customer information in CRM (Customer Relationship Management) systems, ensuring data accuracy and completeness. Sales Reporting: Preparing and maintaining various sales reports, including performance metrics.

Intell Engineering College, Anantapur

Bachelor of Technology - BTech, Electrical, Electronics and Communications Engineering