Sethu Balakrishnan

About Sethu Balakrishnan

Global IT Leader and Strategist with a distinguished track record - leading Global Delivery Business unit for Cloud Services responsible for Delivery Management, Client Management, Portfolio and Account Management, Services Strategy and Solution, Delivery Unit P&L and Revenue. Strong experience in SaaS and PaaS Cloud transformation programs, and supporting Customers in changing technology landscape and business demand.Passionate about Digital Transformation and Innovation to enable Customer Success.Specialties- Cloud Services, Managed, Hybrid and Public Cloud Offerings in SaaS and PaaS- Cloud Transformation Strategy for Customers- Consulting Practitioner / P&L Management- Strategic Account Management & Customer Relationship Management- Deal Management Process and Contracting- IT Governance, Risk and Compliance Specialization- DevOps, Agile and OUM Methods of deliveryStrong believer in people orientation and being the employer of choiceLed several technology bellwether programs that spurred new Service Transformation programsManaged Sales Enablement initiatives that spurred Customer acquisition, and customer reference ability programs. Reputed in turn around of difficult and complex Customer engagementsVertical expertise includes High Tech Manufacturing, Mining, Transportation, Telecom, Health Care, Retail, Automobile Industry, and Consumer Electronics.

Experience

1. Vice President, Customer Success Services, Japac and Japan Technology Delivery

   Oracle

   Nov 2023 — Present

Education

• Indian Institute of Management, Bangalore

  LEADOR Executive Management Development Programme

  2010 — 2011

• College of Engineering, Guindy

  Bachelor of Engineering

  1989 — 1993

Skills

• Itsm
• Platform Management
• Leadership
• IT Service Management
• Delivery Innovation
• Digital Strategy
• Private Cloud
• Hybrid Cloud
• Business Development
• Crm
• Itil
• Program Management
• Management
• Enterprise Software
• Governance
• Customer Lifecycle Management
• Service Strategy
• Business Analytics
• Outsourcing
• Strategy
• Cloud Development
• Project Management
• Business Transformation
• Saas
• Project Portfolio Management
• Business Intelligence
• Analytics
• Cloud Applications
• Application Lifecycle Management
• Pre-Sales
• Talent Development
• Consulting
• Strategic Partnership
• Mobile Cloud
• People Skills
• Oracle
• Cloud Computing
• Talent Management