Seth Stroika

Account Manager @EarthSoft

Salem, OR, US

Monitor Daily A-Account Help Desk Log, accelerate responses, advise management.Report personnel or project concerns to Client Segment Manager as needed.Prepare a weekly status report for management for all accounts.Manage the relationship with the client and all stakeholders (as applicable) by conducting regular meetings (in person and/or via telephone) in accordance with the Account Management Plan for all assigned Client Accounts.Annual SMA Renewals – coordinate with Accounting and other departments.Monthly or periodic account calls – support the escalations and client concerns.Conduct Bi-Annual Client Satisfaction Surveys.Track and document staff movements and account rumors – account news for consultants, labs, subsLab/Consultant Lineups – Help support the subcontractors.Provide annual EQuIS roadmap updates.Assist in trouble-shooting client software issues; involve other product experts as needed.Create and maintain comprehensive account documentation.Prepare account summaries and/or case studies for assigned accounts.Coordinate and plan in-person User Group events in cities across US and Canada. Presemt and participate in User Group Meetings.Attend conferences and training as required to maintain proficiency.Enhance department and organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.

St. Norbert College

College Credit English while in High School, English Language and Literature/Letters

University of Wisconsin-Madison

B.S., Geology and Geophysics