Seth Smith

About Seth Smith

Gallup Strengths-(Top 5 themes):1.) Futuristic: Inspired by the future and potential possibilities, while also motivating others about their future goals. 2.) Focus: The ability to plan, execute and achieve a goal while staying on course to maintain the process. 3.) Maximizer: Using my own strengths to push something to its highest potential to get the best results possible. 4.) Strategic: The ability to come up with alternatives for any issue that arises while being able to recognize issues and resolve them quickly and efficiently. 5.) Achiever: Having a great deal of stamina to work hard and achieve results. Focused on the idea of staying busy and productive.

Experience

1. Account Manager

   Amazon Web Services (AWS)

   Nov 2024 — Present · Washington, DC, US

   Q1 FY\'26 - 164%-(#1 rep. in all of CSC division) Q1 FY\'25 - 167%-(#1 rep. in all of CSC division)Q2 FY’25- 124%-(#1 rep. in all of CSC division)Q3 FY\'25 - 103%-(#3 rep. in all of CSC division) Q4 FY’25 - 121%-(#3 rep. in all of CSC division)#1 Rep. across organization- Q1 FY’25 AWS Partner Sales#2 Semi-Finalist- Agentic AI Sales Pitch• Achieved 135%+ attainment across FY’25/26 resulting in #1 performer for CSC organization by driving upsell, renewal and customer revenue consumption through strategic efforts• Triage customer support by ensuring appropriate teams across billing, support, cost-optimization or technical teams are involved in customer requests to deliver customer satisfaction and ensure needs are exceeded• Analyze data at the territory level to understand customer needs, common trends and strategic revenue-driving across startup ecosystem using Excel, Tableau and S360 (Startup360)• Leverage startup programs around GenAI, Migrations, IW Build and POC programs to deliver on customer requests to align on roadmap prioritization while driving customer satisfaction and relationship building• Led MQL Org-Wide champion initiative across Arlington, Seattle and Austin hubs to ensure customer satisfaction was met by engaging with top potential prospects inquiring on AWS services to drive customer footprint and expansion opportunities to drive revenue• Interacting by phone, email and in-person with key personnel including C-Level Executives/VPs, owning the entire process from discovery• Acquiring & maintaining in-depth knowledge of Amazon Web Services offerings’ to position them to clients around a variety of areas to ensure a high win and satisfaction rate among actively engaged & spending customer bases

Education

• East Tennessee State University

  Bachelor of Science - BS, Public Relations, Advertising, and Applied Communication