Seth Pickford
Customer Success | Scaled Programs | Technical Account Management
- Role
- Scale Customer Success Manager at Synthesia
- Location
- New York, NY, US
- LinkedIn followers
- 500 followers
About Seth Pickford
Customer Success leader experienced in scaled and high touch strategies for B2B SaaS platform sales across industries including environment, agriculture, non-profit, technology, finance, and energy. My approach to customers is agile and empathetic. I have proven success growing key account segments, pioneering innovative customer success strategies, and leveraging programming and GIS expertise to deliver tailored solutions. It is possible to enhance the customer experience while reducing the overall cost-to-serve. Successful scaled programs can exponentially increase the reach and impact of a customer success organization.
Experience
Scale Customer Success Manager
Jan 2025 — Present · New York, NY, US
Education
UCLA
Bachelor of Arts (B.A.), Geography/Environmental Studies
2014 — 2018
John Paul College
High School Diploma
2004 — 2012
Skills
- Management
- Public Speaking
- Microsoft Office
- Research
- Writing
- Social Media
- Photoshop
- Customer Service
- Microsoft Word
- Nonprofits
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