Seth Hannish

About Seth Hannish

Nice to meet you, my name is Seth Hannish and I am currently a student enrolled at Oakland Community College, Auburn Hills, pursuing my Information Technology Support degree while utilizing the skills I gained through NPower with my CompTIA A+ certificate. My career goals are focused on Networking through CompTIA & TestOut to become a professional IT Networking Specialist. My skills range from all Operating Systems Support including Apple & Android devices utilizing Hardware, Software, Configuration, Networking, Management, Security, Administration, Databases, and Troubleshooting.

Experience

1. Ambassador

   Odin Labs

   Apr 2026 — Present · Saline, MI, US

   Gate & Access Control: Monitor access protocols, verify credentials, and ensure compliance at gates and turnstiles using Odin\'s digital badge systemWorker Onboarding: Train new workers and contractors on Odin\'s platform, assist with documentation and digital setup in multiple languagesIssue Resolution: Troubleshoot access problems, resolve credential mismatches, and escalate unresolved issues through the support chainBrand Representation: Act as Odin\'s on-site presence, delivering professional customer service and collecting user feedback for product improvementsOperational Excellence: Maintain accurate compliance protocols, streamline processes to reduce delays, and uphold Odin\'s service standards in the fieldPerformance Expectations:Courteously maintain accurate and consistent compliance with gate access and credential protocolsStreamline worker and visitor onboarding processes to reduce delays and errorsRapidly resolve access issues in coordination with operations and support teamsUphold Odin’s brand and service standards at every level of field interactionKey Qualifications:Integrity: Maintains ethical oversight of site activity and ensures consistent compliance with site protocolsCourtesy and Professionalism: Treats all site personnel with respect and professionalism, maintaining Odin’s standards of conduct and customer trustExcellence: Demonstrates deep knowledge of Odin tools and processes; ensures flawless execution in the fieldAccountability: Takes full ownership of site-level responsibilities, ensuring prompt action and resolutionTeamwork: Collaborates fluidly with Odin staff, customers, and field workers to maintain a compliant and efficient site

Education

• Oakland Community College

  Associate in Applied Science, Information Technology Support

• Oakland Community College

  COMPUTER AND INFORMATION SCIENCES AND SUPPORT SERVICES

  2023

• Macomb Community College

  Electrical Construction & ITS - Networking