Seth Thomas
General Manager @Falmouth Tides Hotel
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WORK HISTORY
General Manager @Falmouth Tides Hotel
Falmouth, MA, US
During my current job role, I manage a varied team comprising the Directorof Rooms, Office Supervisor, Maintenance personnel, Front Desk staff,Housekeeping team, and Recreation staff. I oversee the full range of humanresources responsibilities, such as recruitment, disciplinary actions, andterminations.Established and managed an inclusive procedure to tackle and solveguest concerns, guaranteeing outstanding guest experiences.Advocated for data-driven decision-making through the examination ofmonthly Profit and Loss (P&L) statements and Property Recap reports.Played a crucial role in strategizing and implementing essentialcapital projects crucial for the hotel & advancement and expansion.Achieved the esteemed Best Hotel of the Upper Cape Award in 2022 & 20023acknowledging exceptional performance and unwavering dedication.Boosted the hotel Google rating from 4.4 to 4.8, indicatingsubstantial enhancements in guest satisfaction and online reputation.
EDUCATION
Castleton State College
Associate of Science - AS
ABOUT SETH THOMAS
Hello everyone! I\'m Seth, an action-oriented and results-driven professional with proven expertise in leading and optimizing business operations to drive profitability and growth. Throughout my career, I have remained a resourceful professional with a record of implementing strategic initiatives, streamlining processes, and fostering a high-performance culture to achieve organizational objectives. I possess strong leadership and communication skills, with a focus on building cohesive teams and cultivating positive client relationships. As a detail-oriented individual with a passion for excellence, I am adept at financial management, budgeting, and resource allocation. What makes me stand out are my solid skills in delivering exceptional customer service and ensuring operational excellence. In addition to above, I am also proficient in Microsoft Office Suite, Opera, Delphi, and Micros. Here are several noteworthy accomplishments I achieved throughout my career. Achieved a prestigious 5 Diamond rating for The Ritz-Carlton Boston Common, a historic milestone for the hotel, maintained for two consecutive years. Spearheaded the implementation of a streamlined monitoring system for linen inventory management, resulting in an annual cost savings of Significantly improved the Gallup Survey Anticipation of Guest Needs Score, boosting it from 86% to an impressive 91%. With the aforementioned abilities, I am confident that I will be the best match for the needs of your company. Should you have any further questions, please do not hesitate in reaching out to me at s••••••••@gmail.com
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