Seth Rodriguez
Manager, Commercial Customer Success @HackerOne
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WORK HISTORY
Manager, Commercial Customer Success @HackerOne
US
EDUCATION
University of Phoenix
Bachelor’s Degree, Business Administration and Management, General
University of Phoenix
Master's degree, Computer and Information Systems
ABOUT SETH RODRIGUEZ
As a Customer Success leader at HackerOne, I partner with security teams to build, mature, and scale vulnerability disclosure and bug bounty programs that strengthen their security posture and brand trust.With over a decade in customer success, including multiple years in leadership, I focus on driving measurable outcomes: program adoption, researcher engagement, vulnerability remediation velocity, and long-term customer retention. I believe customer success is not reactive support. It is strategic alignment, clear accountability, and disciplined execution.My work centers on:• Leading and coaching high-performing CSM teams• Driving program maturity across public and private bug bounty initiatives• Aligning executive stakeholders around security ROI and risk reduction• Operationalizing scalable processes that increase efficiency without sacrificing customer experienceBefore HackerOne, I partnered with organizations across telecom, cloud, and managed security environments, which shaped my perspective on how security programs must balance protection, business velocity, and customer trust.I care deeply about building teams that win together and customers who see us as an extension of their security organization.If you\'re building or scaling a vulnerability disclosure or bug bounty program, I’m always open to connecting.
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