Seth Kochersperger
Senior Business Systems Analyst Consultant @ PNC | ServiceNow
- Role
- Senior Business Systems Analyst Consultant at PNC
- Location
- Pittsburgh, PA, US
- LinkedIn followers
- 500 followers
About Seth Kochersperger
As a Senior Business Analyst Consultant supporting the ServiceNow team at PNC, I bridge the gap between business needs and technical execution. I specialize in grooming and maintaining development team backlogs, ensuring user stories and requirements are well-defined, actionable, and aligned with strategic goals. I work closely with stakeholders to prioritize release schedules, facilitating timely and impactful delivery. My role also includes thoroughly documenting findings, process flows, and enhancement requests to support transparency and continuous improvement across the ServiceNow platform.
Experience
Senior Business Systems Analyst Consultant
Apr 2025 — Present · Pittsburgh, PA, US
Support the internal ServiceNow team at PNC as a Senior Business Analyst Consultant.Collaborate with stakeholders to gather requirements and translate business needs into actionable user stories.Groom and maintain development team backlogs to ensure readiness for sprint planning and development.Prioritize feature and enhancement requests to align with business objectives and release timelines.Manage and coordinate work release schedules to ensure timely and efficient delivery.Document findings, process flows, and technical requirements to support development and QA efforts.Facilitate communication between business units and technical teams to ensure alignment and transparency.Contribute to ongoing process improvement initiatives within the ServiceNow delivery lifecycle.
Education
Lincoln University (NZ)
Exchange Student, International Economics
University of Idaho
Bachelor of Science - BS, Business/Managerial Economics
Skills
- Agile Methodologies
- User Acceptance Testing
- Analytical Skills
- Cobalt
- Testing
- Business Requirements
- Requirements Gathering
- Data Analysis
- Requirements Analysis
- Microsoft Word
- Business Analysis
- Microsoft Access
- Business Process
- Microsoft Excel
- Leadership
- Microsoft Powerpoint
- Research
- Cognos
- Systems Analysis
- Business Process Improvement
- Lean Six Sigma
- Project Management
- Healthcare
- Oracle Sql Developer
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