Seth Kagy
General Manager @Navy Pier
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WORK HISTORY
General Manager @Navy Pier
Chicago, IL, US
Lead operations for Chicago’s #1 tourist attraction with $70M+ annual revenue and 8.5M visitors.• Expanded programming and partnerships to elevate guest experiences and strengthen brand reputation.• Directed P&L, sales strategy, and operational compliance across attractions, events, and partner businesses.• Oversee east end convention center spaces with 250k+sq ft of space producing 150 events annually• Oversee parking operator and daily parking operations• Oversee Pier Park operations, staffing of 250+, revenue generation for the Centennial Ferris wheel and other rides• Oversee guest services, training and development• Work directly with all 70 tenant partner business\'s supporting operations
EDUCATION
Penn State University
Bachelor of Science (BS), Hotel Restuarant Management
SKILLS
ABOUT SETH KAGY
Experiential executive | hospitality & attractions leader | guest experience…
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