Seth Kagy

About Seth Kagy

Experiential executive | hospitality & attractions leader | guest experience…

Experience

1. General Manager

   Navy Pier

   Aug 2017 — Present · Chicago, IL, US

   Lead operations for Chicago’s #1 tourist attraction with $70M+ annual revenue and 8.5M visitors.• Expanded programming and partnerships to elevate guest experiences and strengthen brand reputation.• Directed P&L, sales strategy, and operational compliance across attractions, events, and partner businesses.• Oversee east end convention center spaces with 250k+sq ft of space producing 150 events annually• Oversee parking operator and daily parking operations• Oversee Pier Park operations, staffing of 250+, revenue generation for the Centennial Ferris wheel and other rides• Oversee guest services, training and development• Work directly with all 70 tenant partner business\'s supporting operations

Education

• Penn State University

  Bachelor of Science (BS), Hotel Restuarant Management

  1996 — 2000

Skills

• Hospitality
• Food
• Hospitality Industry
• Human Resources
• Conflict Resolution
• P&L
• Menu Design
• Beverage
• Food & Beverage
• Catering
• Hospitality Management
• Customer Service
• Restaurant Management
• Event Management
• New Restaurant Openings
• Project Management
• Marketing
• Financial Reporting
• Concessions
• Employee Relations
• Banquets
• Restaurants
• Income Statement
• Menu Development
• Food Service
• Event Planning
• Wine
• Micros
• Food Safety
• Leadership
• Purchasing
• Fine Dining
• Pre-Opening
• Hotels
• Bartending
• Recipes
• Hiring
• Sanitation
• Menu Costing
• Cuisine