Seth Jackson
Wholesale Payments - Client Service Account Manager - Associate @JPMorganChase
Signup · Get unlimited contacts
WORK HISTORY
Wholesale Payments - Client Service Account Manager - Associate @JPMorganChase
Tampa, FL, US
Servicing a portfolio of large corporate or financial institution clients. Key advisor to the client providing advice and consultation on decision making. Client\'s central point of resolution and escalation for service issues, liaises with bank partners to manage issues. Acts as proactive partner, reaching out to clients to assess progress, client satisfaction, and potential impediments to a high level of service satisfaction. Identifies and addresses product/service gaps and development opportunities, leveraging the full array of Treasury Services product capabilities. Partners with Sales to develop annual Client-specific service strategy reviews for clients. Uses product knowledge to recommend and participate in product enhancements and service delivery plans. Adheres to and ensures client\'s compliance with risk policies/practices and educates clients on new legal / regulatory / Cyber changes
EDUCATION
Saint Joseph's College
Master of Business Administration (M.B.A.), Leadership
The University of West Alabama
Bachelor of Science (B.S.), Business Administration and Management, General
ABOUT SETH JACKSON
Consistently recognized by senior management for building, training, and leading high performing teams. Solid analytical thinker with proven success in identifying and streamlining complex work processes.Well-respected and accomplished leader with exceptional ability to analyze business processes and develop solutions to improve efficiency, mitigate risk, and eliminate loss. Successfully trained clients to utilize automated client access systems and reporting tools to promote self-servicing of accounts. Effectively manage client experience and inquiries through research and analysis to provide timely and first contact resolution. Possess BS, in Management and MBA in Leadership.
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.