Seth Gerstman

Director, Workforce Optimization @Sefcu

Schenectady, NY, US
MOBILE NUMBERS
+91 *********19

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WORK HISTORY

May 2018 — Present

Director, Workforce Optimization @Sefcu

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Albany, NY, US

Enterprise workforce analysis and capacity planning. Delivering the right work, to the right people, in the right place, at the right time throughout the 50+ sites within the SEFCU network. “Changing Lives Every Day” by optimizing resources and processes so our employees can volunteer & participate in the many events within the communities we live in across the Capital Region, Syracuse, Binghamton, and Buffalo.

EDUCATION

N/A

University at Albany

Business Administration and Management, General

SKILLS

Customer ExperienceWorkforce PlanningProcess ImprovementTelecommunicationsVoipCross-Functional Team LeadershipLeadershipVendor ManagementWorkforce ManagementCustomer SatisfactionBusiness StrategyTroubleshootingBusiness AnalysisContact CentersProject ManagementTeam BuildingManagementTeam LeadershipVoice Over Ip (Voip)Vendor Relationship ManagementCustomer RetentionCustomer ServiceBusiness Process ImprovementCall Centers

ABOUT SETH GERSTMAN

Dynamic Customer Care and Operations leader with 26+ years’ experience and expertise in…

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