Seth Gerstman
Director, Workforce Optimization at SEFCU
- Role
- Director, Workforce Optimization at Sefcu
- Location
- Schenectady, NY, US
- LinkedIn followers
- 500 followers
About Seth Gerstman
Dynamic Customer Care and Operations leader with 26+ years’ experience and expertise in…
Experience
Director, Workforce Optimization
May 2018 — Present · Albany, NY, US
Enterprise workforce analysis and capacity planning. Delivering the right work, to the right people, in the right place, at the right time throughout the 50+ sites within the SEFCU network. “Changing Lives Every Day” by optimizing resources and processes so our employees can volunteer & participate in the many events within the communities we live in across the Capital Region, Syracuse, Binghamton, and Buffalo.
Education
University at Albany
Business Administration and Management, General
Skills
- Customer Experience
- Workforce Planning
- Process Improvement
- Telecommunications
- Voip
- Cross-Functional Team Leadership
- Leadership
- Vendor Management
- Workforce Management
- Customer Satisfaction
- Business Strategy
- Troubleshooting
- Business Analysis
- Contact Centers
- Project Management
- Team Building
- Management
- Team Leadership
- Voice Over Ip (Voip)
- Vendor Relationship Management
- Customer Retention
- Customer Service
- Business Process Improvement
- Call Centers
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